Dear LBank Users，
Download Google Authenticator on your phone. iOS users log in to the app store and search for "google validator". Android users search for "Google Certification" in the app store or on their mobile browser. (GA: Google verified QR: QR code)
Web address download: www.lbank.me
APP download: https://www.lbk.city
First, the process of setting up Google authentication on the web version (computer side) is as follows:
Login and click "My Account" in the upper left corner-menu "Security Policy"-click "bind 2FC authentication"-select "Google Authentication"-download Google APP (bind Google Account)
The APP (mobile phone) set up Google verification process, as shown below:
Download Google Authenticator-Login and bind the related account-Open Google Authenticator, click the "+" icon in the upper right corner and select "Scan Barcode"
The barcode scanning function is not available, so please select “+” for manual setting. Enter the relevant information shown in the figure below and click "Add" to save.
Scan the QR code on the Binding Authenticator page, or manually enter the key on the page, and your Google Authenticator will generate a 6-digit verification code. Fill this code and the verification code you get from the mailbox into the corresponding input boxes. You can also choose whether to turn on GA verification when logging in and withdrawing. Then click "Next" and "Confirm".
After you have successfully set up GA, you need to enter the GA verification code (6 digit code) for each login and withdrawal. You can turn this feature off in the settings. The verification code is changed every 30 seconds for the latest verification code to be valid.
⚠️ Note: What can I do if lose my phone and Google Authenticator?
We strongly recommend that you save the key or QR code when binding GA. If your phone is lost, you can still use the key or QR code to bind GA to your new phone.
If you forget your backup key or QR code, please contact customer service to apply for unbinding. After the customer service to help you solve it, you will be able to bind a new GA.
If you have any problems, please contact LBank's official email firstname.lastname@example.org, we will be happy to provide you with the most satisfactory service and resolve your questions as soon as possible. Thanks again for your support and understanding!
We also welcome you to join the LBank global community to discuss the latest information (Telegram): https://t.me/LBankinfo.
LBank customer service working hours: 7X24 hours
Online Customer Service: Chat online at the bottom right corner of the official website page
Ticket system: https://lbankinfo.zendesk.com/hc/zh-cn/requests/new
Customer service email: email@example.com