Dear LBank users,
We strongly recommend that you save the key or QR code when binding GA. If your phone is lost, you can still use the key or QR code to bind GA to your new phone. (GA abbreviation: Google verification code / QR abbreviation: QR code)
If you forget the backup key or QR code, please contact customer service to apply for unbinding, then prepare the following materials and submit to customer service. The preparation materials are as follows:
Provide three verification photos:
ID / passport front view (need to clearly show your personal information)
Negative ID / Passport
Hold the ID card / passport information page and signature paper, write on the paper: change xxx mailbox to xxx mailbox, LBank, current (year, month, day), signature, please ensure that the content of the photo and personal signature are clearly visible.
Screenshot of the latest recharge and transaction history
After submitting the application, customer service will help you delete the original Google verification code within 1 working day, please be patient.
For your account security, after Google verified the unbundling, your withdrawal function will not be available for 24 hours (1 day).
LBank customer service working hours: 7X24 hours
Online Customer Service: Chat online at the bottom right corner of the official website page
Ticket system: https://lbankinfo.zendesk.com/hc/zh-cn/requests/new
Customer service email: firstname.lastname@example.org