FAQ

Account Functions

• How to register an account on the APP
• How to retrieve your login password？
• How to check Financial Records？
• How to register an account on the web
• How to Log In

Identity Verification

• How to complete your KYC Verification?

SMS/Email Issue

• How do I Modify my Mailbox?
• Cannot receive Email from LBank?

Security Setting

• Bind the Email
• How to set up Google Authenticator?
• What should I do if Google verification fails to bind?
• What should I do if I enter the Google verification code incorrectly?
• How to reset Google verification？
• What should I do if I lost the binded phone number?

See all 11 articles

Security Suggestions

• How to do if the Account is Abnormal?
• How to Strengthen Account Security？
• LBank Reminds Users Beware of the Risk of Account Theft
• Safety Instructions